Electrolux Repair

Electrolux Washing Machine Error Codes

30 May

ERROR CODE-DESCRIPTION-SOLUTION chart for diagnosing all error/fault codes on Electrolux, Frigidaire, and Affinity washing machines. This error code chart requires a degree of electrical knowledge and is intended for professional workshop use. Parts lists and operator manuals available to view online or download from the website.

E10/E11

Fill time too long
  1. Is the incoming water flow normal? Yes, go to step (4). No, go to step (2).
  2. Are the incoming water faucets turned on? No, turn water faucets on. Yes, go to step (3).
  3. Is the incoming water pressure above (30) psi? No, have customer correct pressure problem. Yes, check for kinked or blocked incoming water hoses, clean incoming water screens. If the problem still remains, replace the water inlet valve assembly.
  4. Does the fill water continue to enter the washer? Yes, go to step (5) no, go to step (6).
  5. Remove power from washer. Did the water fill stop? Yes, go to step (6). No, replace the inlet valve assembly.
  6. For Better models, check the electronic pressure sensor. For Good models, check the pressure switch. Pressure sensor checks good. Go to step (7). Pressure sensor checks incorrect. Replace the pressure sensor.
  7. Replace the Main Control Board.

E13

A water leak in tub or air leak in air bell
  1. Is the washer leaking water? Yes. Correct water leak. No. Go to step (2).
  2. Is there a leak in the air bell system? Yes. Correct the leak problem. No. Go to step (3).
  3. For Better models, check the electronic pressure sensor. For Good models, check the pressure switch. Defective. Replace pressure sensor(switch). Good. Go to step (4)
  4. Replace the Main Control Board.

E14

Reed Switch
  1. Is the dispenser drawer closed? No, close the drawer. Yes, go to step (2).
  2. Remove the drawer and check the magnet. Magnet missing or defective, replace the magnet. Magnet good. Go to step (3).
  3. Open the console and check the reed switch. Defective, replace the reed switch. Good, replace the Main Control Board.

E20/ E21/ E22

Water not pumping out fast enough
  1. Check the drain hose for restrictions. Restriction, correct problem. No restriction, go to step (2).
  2. Start the washer and check for 120VAC at the drain pump. Zero, replace the Main Control Board. 120VAC, remove the pump and check it for blockage. If blocked, remove the restriction, if not, replace the pump.

E23

Drain pump relay on board failed or a wire off the pump

Replace the Main Control Board or repair wiring

E24

Drain pump relay on board failed or a wire off the pump

Replace the Main Control Board or repair wiring

E25

Recirculation pump relay sense
  1. Check wiring between Main Control Board and pump. If correct, go to step (2).
  2. Check wiring between Main Control Board and recirculation board. If correct, go to step (3).
  3. Check pump for open coil (resistance check). If correct, replace the Main Control Board.

E26

Recirculation pump relay
  1. Check wiring between Main Control Board and pump. If correct, go to step (2)
  2. Check wiring between Main Control Board and recirculation board. If correct, go to step (3).
  3. Check pump for open coil (resistance check). If correct, replace the Main Control Board.

E31

Better models- pressure sensor not communicating with Main Control Board

Inspect the wiring between the pressure sensor and the Main Control Board. Defective wiring, correct wiring. Good wiring, replace the pressure sensor. If this does not correct the problem, replace the Main Control Board.

E32

Pressure sensor calibration problem

Inspect the wiring between the pressure sensor and the Main Control Board. Defective wiring, correct wiring. Good wiring, replace the pressure sensor. If this does not correct the problem, replace the Main Control Board.

E35

Better models- pressure sensor indicates water overfill
  1. Is the water level above 4.5 inches? Yes, go to step (2). No, go to step (4).
  2. Does the water enter the washer continuously? Yes, go to step (3). No, replace the Main Control Board.
  3. Remove power from the washer. Does the water stop coming in? No, replace the water valve assembly. Yes, check the wiring to valve assembly for shorts. If wiring is good, replace the Main Control Board.
  4. Replace the pressure sensor switch. Did this correct the problem? Yes, problem solved. No, replace the Main Control

Board.

E36

Main Control Board problem

Replace Main Control Board.

E38

Air trap clogged
  1. Is the water level above 4.5 inches? Yes, go to step (2). No, go to step (4).
  2. Does the water enter the washer continuously? Yes, go to step (3). No, check the air trap for a clog. If not, replace the Main Control Board.
  3. Remove power from the washer. Does the water stop coming in? No, replace the water valve assembly. Yes, check the wiring to valve assembly for shorts. If wiring is good, replace the Main Control Board.
  4. Replace the pressure sensor switch. Did this correct the problem? Yes, problem solved. No, replace the Main Control Board.

E41

Main Control Board thinks the door switch is open
  1. Is the loading door closed? No, close the door. Yes, go to step (2).
  2. Disconnect the plug from J2 on the Main Control Board and check for continuity between the pins in the plug. Open, check the door strike. If good, replace the door switch assembly. Closed, replace the Main Control Board.

E42

The door remains locked after the cycle is complete

Remove power from the washer. Wait one minute. Can you open the door? Yes, replace the Main Control Board. No, replace the door switch assembly. Note: you may have to break the door strike to do this.

E43

Main Control Board problem

Replace the Main Control Board

E44

Main Control Board problem

Replace the Main Control Board

E45

Main Control Board problem

Replace the Main Control Board

E46

Main Control Board problem

Replace the Main Control Board

E47

Board thinks the door PTC circuit is open in spin

Remove the door lock assembly and measure the resistance of the PTC. Shorted or open, defective door lock assembly. Reads around 1500 ohms, defective Main Control Board.

E48

Board thinks the door PTC circuit is

closed

Refer to E47 solution

E49

Door incongruence between door line and door sense.
  1. Is the loading door closed? No, close the door. Yes, go to step (2).
  2. Can you hear the lock attempt to close? Yes, check the door strike. If good, replace the door switch. No, go to step (3)
  3. Check the wire connection between the door lock and the Main Control Board. If good, replace the door lock. If the problem is not corrected, replace the Main Control Board.

E52

A bad signal from the tacho generator.

Disconnect the plug from the drive motor and measure the resistance of pins 4 and 5 in the motor. If reading is between 105 and 130 ohms, replace the Speed Control Board. If the meter reads outside 105 and 130 ohms, replace the motor.

E53

Low voltage to Speed Control Board.

Check the wiring between the Main Control Board and the Speed Control Board. If good, replace the Speed Control Board.

E54

Over speed.
  1. Remove the belt from the motor and spin the motor pulley. Does the motor spin free? No, replace the motor. Yes, go to step (2)
  2. Spin the tub pulley. Does the tub spin free? No, check the tub bearings. Yes, go to step (3).
  3. Disconnect the plug from the drive motor and measure the resistance between pins 4 and 5 in the motor. If the meter reads other than between 105 and 130 ohms, replace the motor. If the reading is between 105 and 130 ohms, go to step (4).
  4. Disconnect the plug from the motor and measure the resistance of the windings. (Pin 1 to 2, pin 1 to 3, pin 2 to 3) all readings should be between 3 and 6 ohms. If readings are correct, replace the Speed Control Board. If readings are incorrect, replace the motor.

E55

Motor overheating.
  1. Remove the belt from the motor and spin the motor pulley. Does the motor spin free? No. Replace the motor. Yes. Go to step (2)
  2. Spin the tub pulley. Does the tub spin free? No. Check the tub bearings. Yes. Go to step (3).
  3. Disconnect the plug from the motor and measure the resistance of the windings (pin 1 to pin 2, pin 1 to pin 3, pin 2 to pin 3). All readings should be between 4 and 6 ohms. If the readings are correct, replace the Speed Control Board. If the readings are incorrect, replace the motor.

E56

High motor current
  1. Remove the belt from the motor and spin the motor pulley. Does the motor spin free? No, replace the motor. Yes, go to step (3).
  2. Spin the tub pulley. Does the tub spin free? No, check the tub bearings. Yes, go to step (3).
  3. Disconnect the plug from the motor and measure the resistance of the windings (pin 1 to 2, pin 1 to 3, pin 2 to 3). All readings should be between 4 and 6 ohms. If readings are correct, replace the Speed Control Board. If readings are incorrect, replace the motor.

E57

High current on inverter

Refer to E56 solution

E58

High current on motor phase

Refer to E56 solution

E59

No tacho signal for 3 seconds
  1. Remove the belt from the motor and spin the motor pulley. Does the motor spin free? No, replace the motor. Yes, go to step (3).
  2. Spin the tub pulley. Does the tub spin free? No, check the tub bearings. Yes, go to step (3).
  3. Disconnect the plug from the drive motor and measure the resistance between pins 4 and 5 in the motor. If the meter reads other than between 105 and 130 ohms, replace the motor. If the reading is between 105 and 130 ohms, go to step (4).
  4. Disconnect the plug from the motor and measure the resistance of the windings (pin 1 to 2, pin 1 to 3, pin 2 to 3). All readings should be between 4 and 6 ohms. If readings are correct, replace the Speed Control Board. If readings are incorrect, replace the motor.

E4A

Door PTC sensing problem
  1. Is the loading door closed? No, close the door. Yes, go to step (2).
  2. Can you hear the lock attempt to close? Yes, check the door strike. If good, replace door switch. No, go to step (3).
  3. Check the wire connection between the door lock and the Main Control Board. If good, go to step (4).
  4. Place the unit into Rinse/Spin and remove any load from the tub. Start the cycle. Does the water pump out? If not, check the drain hose for restrictions. Check the drain pump for 120VAC at the pump. If no power at the pump, check the wiring. If correct, check for 120VAC at Main Control Board. If the unit does pump out, does unit go into a spin? If no, replace the door lock. If the problem continues, replace the Main Control Board.

E5A

High temperature on heat sink caused by overloading

Replace the Speed Control Board.

E5B

High temperature on heat sink

Replace the Speed Control Board.

E5C

High temperature on heat sink

Replace the Speed Control Board.

E5D

Communication problem

Communication problem. Check the wiring between the Main

Control Board and the Speed Control Board. Wiring bad, correct wiring problem. Wiring good, replace the Main Control Board. If the problem is not corrected, replace the Speed Control Board.

E5E

Communication problem

Refer to E5D solution

E5F

Communication problem

Refer to E5D solution

E66

Heating element relay failure.
  1. Check the resistance of the heating element. It should be approximately 14 ohms.
  2. Check the resistance between the ground and both heater terminals. It should be open when heater terminals are disconnected. If the readings are incorrect, replace the heating element. If the readings are correct, replace the Main Control Board.

E67

Input voltage on microprocessor incorrect.

Replace the Main Control Board

E68

Current leakage to ground on heater or fuse opened.
  1. Check the resistance of the heating element. It should be approximately 14 ohms.
  2. Check the resistance between the ground and both heater terminals. It should be open when heater terminals are disconnected. If the readings are incorrect, replace the heating element.

E70

The Main Control Board is not seeing the correct water supply- swap hot and cold hoses.

Swap hot and cold hoses

E71

Wash NTC failure- (tub heater)

Swap hot and cold hoses

E74

Wash temperature does not increase.

Place NTC in correct position

E75

Better models- water temperature sensor circuit.

Check the resistance of the NTC. Is it around 50k ohms? No, replace the water inlet valve assembly. Yes, replace the Main Control Board.

E76

Better models- NTC temperature for the cold water valve over the limits

Swap hot and cold hoses

E82

Console Control problem

Replace the Main Control Board

E83

Console Control problem

Replace the Main Control Board

E91 E92

User Interface to Main Control Board communication error

Communication problem. Check the wiring between the Main

Control Board and the User Interface Board. Wiring bad, correct wiring problem. Wiring good, replace the User Interface Board. If the problem is not corrected, replace the Main Control Board.

E93

Console Control problem

Replace the Main Control Board

E94

Console Control problem

Replace the Main Control Board

E95

Communication error

Replace the Main Control Board

E97

Console Control problem

Replace the Main Control Board

E98

Console Control problem

Replace the Main Control Board

E9F

Communication protocol.

Communication problem. Check the wiring between the Main Control Board and the Speed Control Board. Wiring bad, correct wiring problem. Wiring good, replace the Main Control Board. If the problem is not corrected, replace the Speed Control Board.

EA1

Power supply frequency out of limits

Have the power company check the frequency and voltage of the incoming power. If correct, for error code E5C, replace the Speed Control Board. If correct, for error codes EA1, EA2, EA3, EA5, EAE, or EA5, replace the Main Control Board.

EA2

Power supply voltage too high

Have the power company check the frequency and voltage of the incoming power. If correct, for error code E5C, replace the Speed Control Board. If correct, for error codes EA1, EA2, EA3, EA5, EAE, or EA5, replace the Main Control Board.

EA3

Power supply voltage too low

Have the power company check the frequency and voltage of the incoming power. If correct, for error code E5C, replace the Speed Control Board. If correct, for error codes EA1, EA2, EA3, EA5, EAE, or EA5, replace the Main Control Board.

EA5

Main voltage sensing failure

Have the power company check the frequency and voltage of the incoming power. If correct, for error code E5C, replace the Speed Control Board. If correct, for error codes EA1, EA2, EA3, EA5, EAE, or EA5, replace the Main Control Board.

EAE

Line safe relay sensing failure

Have the power company check the frequency and voltage of the incoming power. If correct, for error code E5C, replace the Speed Control Board. If correct, for error codes EA1, EA2, EA3, EA5, EAE, or EA5, replace the Main Control Board.

EB1

Incoming power frequency out of limits

Have the power company check the frequency of the incoming power. If correct, replace the Main Control Board.

EB2

Incoming line voltage above 130VAC

Check voltage at the outlet. If below 130VAC, replace the Main Control Board.

EB3

Incoming line voltage below 90VAC

Check voltage at the outlet. If above 90VAC, replace the Main Control Board.

EBE

Console control problem

Replace the Main Control Board

EBF

Console control problem

Replace the Main Control Board

EF1

Clogged drain pump

Unclog the drain pump.

EF2

Too much soap

Advise the customer to reduce the amount of soap they are using.

EF5

NTC temperature for the hot water valve over the limits

Hot and cold water hoses switched. Swap hoses.

EF6

Control Reset

Unplug the unit for 1 minute and plug back in. If the problem is not corrected, replace Main Control Board.

EF8

Key Stuck

Check all the buttons. If correct, replace User Interface Board.

General Family Codes

E00

No error code is stored

  

E10

Fill time problem- too long to fill or air leak at dome or pressure switch
  1. Is the incoming water flow normal? Yes, go to step (4). No, go to step (2).
  2. Are the incoming water faucets turned on? No, turn water faucets on. Yes, go to step (3).
  3. Is the incoming water pressure above (30) psi? No, have customer correct pressure problem. Yes, check for kinked or blocked incoming water hoses, clean incoming water screens. If the problem still remains, replace the water inlet valve assembly.
  4. Does the fill water continue to enter the washer? Yes, go to step (5) no, go to step (6).
  5. Remove power from washer. Did the water fill stop? Yes, go to step (6). No, replace the inlet valve assembly.
  6. Better models, check the electronic pressure sensor. Good models, check the pressure switch. Pressure sensor checks correctly. Go to step (7). Pressure sensor checks incorrect, replace the pressure sensor.
  7. Replace the Main Control Board.

General Family Codes Error

Code-Description-Solution

E40

Door switch or Main Control Board problem
  1. Is the loading door closed? No, close the door. Yes, go to step (2).
  2. Disconnect the plug from J2 on the Main Control Board and check for continuity between the pins in the plug. Open, check the door strike. If good, replace the door switch assembly. Closed replace the Main Control Board.

E70

Hoses usually reversed

Swap hot and cold hoses.

F01

Internal control fault

Unplug the machine for a few seconds then reconnect power. Select a wash cycle and start the cycle. If F01 reappears, replace the Main Control Board as there is likely an internal problem in the board. If the cycle performs without displaying F01, the fault was temporary, no repair is required at this time.

F02

Water fill temperature problem

The problem could be in the temperature sensor or the inlet hoses may be reversed. In either case, the control will try to resolve the error and the washer will continue to run. Before testing the sensor, first, check the wiring to make sure it is properly connected. To test the temperature sensor, unplug the washer and disconnect wiring to the sensor. Use an ohmmeter to measure the resistance of the sensor. A reading below about 3K ohm or above about 163K indicates the sensor may be bad and should be replaced.

F03

Water fill/ water level or drain pump problem

This type of fault could be temporary or permanent. If this fault occurs, the control will stop the washer and display F03. For the fill system, the problem could be the inlet water is turned off. To test the filling fault, run the washer with no load and check if the tub fills to the proper level. If the tub overfills or the water does not shut off, check the pressure switch wiring and the pressure tube connection to the air dome and pressure switch. If these check out, the problem could be in the pressure switch or water valve. If the tub fills correctly, run the washer in the Drain/Spin cycle to assure the pump operates and pumps out water. If the pump is not running, check the wiring connections. If the wiring is proper and seated, measure the voltage across pins 1 and 2 on the pump connector, it should be about 120VAC. If it is not, check the voltage between pin 3 of the 4-pin connector (JX) and pin 3 of the 8-pin connector (J11)(NEUTRAL). Voltage should measure about 120VAC.

General Family Codes Error

Code-Description-Solution

F04

Washer not advancing (max. time out) or Speed Control problem

This type of fault could be temporary or permanent. If this fault occurs, the control will stop the washer and display F04. To test this fault, select and start the Heavy Duty cycle with the heavy soil/stain option deactivated. The tub should be rotating and begin filling with water. If the tub is not turning but is filling with water, wait about 30 seconds after the tub is full and confirm the washer is agitating. If the motor is running and the tub filled, let the washer run for at least 6 minutes while measuring the voltage between pin 1 of the

8-pin connector(J11) and pin 7 of the 7-pin connector(J6). The voltage should be below 50VAC when the timer advance is off and should measure at line voltage when the timer advance

is on. Constantly monitor the voltmeter throughout this 6 minute run time to be certain to observe the voltage change as “timer advance on” is only on for a short time and could be

missed when it reverts to the lower voltage reading when timer advance is off.

F05

Stuck keypad or faulty connection at the Main Control Board

This type of fault could be temporary or permanent. Check the connection of the membrane tail to the Main Control Board for proper assembly.

DO/DR

Door open or door problem

Close the door or check door switch and wiring

DDO

Dispenser door open or dispenser door problem

Close dispenser door. Check reed switch operations.

San

Deep Clean (Sanitary Cycle)

  

ERR

An error has been detected

  

LOC

Control lock is activated

  

Frigidaire Diagnostic Mode

  • Better models have a digital readout display.
  • Good models do not have a digital readout display.

The diagnostic test is performed by using the program knob. To start the test:

  • On non-digital display models, turn the program knob to the start position, Drain/Spin.
  • On digital display models, turn the program knob to the start position, Touch Up.

If the model has a timer dial that can be Rotated 360°, turn the program knob to the start position, Drain/Spin.

  • Press Pause/Cancel to turn off LED’s.
  • Within 5 seconds, press and hold the Option and Pause/Cancel buttons until LED’s start sequentially chasing, then release buttons.
  1. All the LED’s will sequentially light. Pressing a button below a light cluster will light all the LED’s in that cluster at one time to confirm functionality.
  2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot water should enter through the detergent compartment.
  3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water should enter through the bleach compartment.
  4. Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids will activate and cold water should enter through the softener compartment.
  5. Turn the program knob (4) clicks from the start position. The door lock solenoid will activate.
  6. Turn the program knob (5) clicks from the start position. The door lock solenoid will deactivate and the loading door can be opened.
  7. Turn the program knob (6) clicks from the start position. The washer will fill and tumble.
  8. Turn the program knob (7) clicks from the start position. The washer will fill and spin (leakage test).
  9. Turn the program knob (8) clicks from the start position. The drain pump and door lock solenoid will activate and the washer will operate in high spin. Safety warning: if power is removed during this test, the door can be opened. To prevent injury, do not put your hands inside when the tub is rotating.
  10. Turn the program knob (9) clicks from the start position. The control will signal the last error code.

Quick Check

If there is no error displayed and the washer momentarily starts then turns back off:

  1. Listen for a relay closure inside the Speed Control Board shortly after the Start key is pressed. If this happens, the motor control has power.
  2. Check the 5-pin connector wiring between the Console Control and the Speed Control Board.

Frigidaire Diagnostic Mode (continued)

In the Better models line, the failure codes will appear in the display as an E followed by two numbers, a number and a letter, or two letters. The control will beep and the door lock, wash, rinse, final spin and control indicator lights will flash.

Example: E14. To stop the flashing, the customer may touch the Pause/Cancel button. The error code

remains stored in the control but once the problem is corrected, it does not effect the operation of the washer. If the failure is something that the customer can correct (such as the water faucets being turned off), the washer will operate normally the next time it is started.

In the Good models line, the control signals the failure code by flashing the five indicator lights of door lock, wash, rinse, final spin and control for the first number or letter after the E and the start indicator light for the second number or letter after the E. When a failure occurs, the washer stops or pauses and the control beeps and flashes the five indicator lights to tell the customer that a failure has occurred. To stop the flashing and beeping, the customer may touch the Pause/Cancel button. The error code remains stored in the control but once the problem is corrected, it does not effect the operation of the washer. If the failure is something that the customer can correct (such as the water faucets being turned off), the washer will operate normally the next time it is started.

To Recall an Error Code

  • Wake the washer by pressing any button.
  • Wait 5 seconds.
  • Press and hold the Start and Pause/Cancel buttons simultaneously.
  • All LED’s will go blank and after a few seconds the control will signal the stored code using audible beeps and blinking LED’s. The control will repeatedly signal the code, as long as the Start and Pause/Cancel buttons are pressed. A two second pause between repeats affords you the ability to make accurate counts to identify the correct error codes.

 

On a small number of washers with serial number prefix XC4, if the previous procedure does not preform as specified, follow the option below:

  • Follow all previous steps but instead of pressing Start and Pause/Cancel buttons, press and hold Options and

Pause/Cancel buttons.

  • The control will pause for 2 seconds, then repeat the code as long as the two buttons are pressed and held.

A letter appearing in the code stands for a number higher than nine: A=10 B=11 C=12 D=13 E=14 F=15

NOTE

Example code F1: the first digit would be 15 and the second would be 1. If this code would appear on a washer in the

Good model line, the five indicator lights would blink fifteen times and the Start indicator light would blink once. Troubleshoot problem by using charts on the following pages.

Frigidaire Diagnostic Mode

Exiting Diagnostic Mode

There are two options for exiting the diagnostic test mode and returning the washer to normal operation:

  1. Unplug the power cord, wait 5-8 seconds, then reconnect the power cord, or
  2. Turn the program knob clockwise 2 or 3 clicks after the start position. Press Options and Pause/Cancel buttons simultaneously for a few seconds until wash cycle LED’s appear.

If a situation arises where you cannot exit the diagnostic mode as described above and the bank of 5 LED’s on the right end remain on regardless of program knob position, a combination of pushed buttons may have caused the control to enter a special factory test mode. Disconnect power to reset the control to return washer to normal operation if this occurs.

To Clear The Last Stored Error Codes

Place the control into diagnostic mode.

    • Turn the program knob clockwise 9 clicks from the start position. The control will signal the last error code.
    • Press and hold the Options and Pause/Cancel buttons for 3 seconds. The code will be cleared.
    • Exit diagnostic mode to return the washer to normal operations.

Affinity Diagnostic Mode

  • The diagnostic test is used to check individual component function only.

*Turn the program knob to the start position (far left cycle).

*Press the Start/Pause button to start the cycle and save it.

*Press the Cancel button to stop the cycle and turn off the LEDs.

*Press the Cancel button again to turn on the LEDs.

*Within 5 seconds, press and hold the Options and Start/Cancel buttons until LED’s start flashing, then release buttons.

  1. All the LED’s will flash. Pressing a button below a light cluster will light all the LED’s in that cluster at one time to confirm functionality.
  2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot water will enter through the detergent compartment.
  3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water should enter through the bleach compartment.
  4. Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids will activate and cold water should enter through the softener compartment.
  5. Turn the program knob (4) clicks from the start position. The door lock solenoid will deactivate and the loading door can be opened.
  6. Turn the program knob (5) clicks from the start position. The washer will fill and tumble. Once tumbling has started, the boost heater (if so equipped) will turn on.
  7. Turn the program knob (6) clicks from the start position. The drain pump and door lock solenoid will activate. To enable high spin, press the Delay Start button.
  8. Turn the program knob (7) clicks from the start position. The control will signal the last error code.

Exiting Diagnostic Mode

*There are two options for exiting the diagnostic test mode and returning the washer to normal operation:

  1. Unplug the power cord, wait 5-8 seconds, then reconnect the power cord or
  2. Turn the program knob clockwise 2 or 3 clicks after the start position. Press Options and Start/Pause buttons simultaneously for a few seconds until the wash cycle LED’s appear.

If a situation arises where you cannot exit the diagnostic mode as described above and the bank of 5 LED’s on the right end remain on regardless of program knob position, a combination of pushed buttons may have caused the control to enter a special factory test mode. Disconnect power to reset the control to return washer to normal operation if this occurs.

Affinity Diagnostic Mode

To Clear The Last Stored Error Codes

*Turn the program knob to the start position (far left cycle).

*Press the Start/Pause button to start the cycle and save it.

*Press the Cancel button to stop the cycle and turn off the LED’s

*Press the Cancel button again to turn on the LED’s.

*Within 5 seconds, press and hold the Options and Start/Cancel buttons until LED’s start flashing, then release buttons.

*Turn the program knob clockwise 7 clicks from the start position. The control will signal the last error code.

*Press and hold the Options and Pause/Cancel buttons for 3 seconds. The code will be cleared.

*Exit diagnostic mode to return to normal operations.

To Recall an Error Code

    1. Wake the washer by pressing any button.
    2. Wait 5 seconds.
    3. Press and hold the Start/Pause and Cancel buttons simultaneously.

As long as the buttons are held, the failure code will appear in the display as an E followed by two numbers, a number and a letter or two letters. The control will beep.

Affinity Diagnostic Mode (newer models)

The diagnostic test is used to check individual component function only.

  • Press the Cancel button to enter standby mode and enable diagnostic entry.
  • Within 10 seconds after pressing Cancel, press any button (except the Cancel button) to wake up the control.
  • Within 5 seconds of wake up, turn the selector knob to the far left cycle and press and hold the Cancel and center

button under the display simultaneously for 3 seconds to enter the diagnostic mode.

  1. Upon entering diagnostic mode, all lights should flash for 1 1/4” x 2” display models.
  2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot water should enter through the detergent compartment.
  3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water should enter through the bleach compartment.
  4. Turn the program knob (3) clicks from the start position. The bleach and wash water solenoids will activate and cold water should enter through the softener compartment
  5. Turn the program knob (4) clicks from the start position.The prewash solenoid will activate and cold water should enter through the prewash compartment.
  6. Turn the program knob (5) clicks from the start position. The door lock solenoid will deactivate and the loading door can be opened. When the door is opened, the drum light should turn on, if so equipped.

Affinity Diagnostic Mode (newer models)

  1. Turn the program knob (6) clicks from the start position. The door lock will activate and the washer will fill then tumble. Once tumbling has started, the boost heater will turn on.
  2. Turn the program knob (7) clicks from the start position. This is a free position on models without recirculation pump. The recirculation pump and drum light will activate if so equipped.
  3. Turn the program knob (8) clicks from the start position. The drain pump will activate draining out any water in the tub. To enable spin, press the Delay Start key.
  4. Turn the program knob (9) clicks from the start position. The control will signal the last 5 error codes with E00

meaning no error.

  1. Turn the program knob (10) clicks from the start position. Latest software version will be shown.
  2. If applicable, turn the program knob (11) clicks from the start position. This is a free position.

Exiting Diagnostic Mode

To return the washer to normal operations:

  1. Unplug the power cord, wait 5-8 seconds, then reconnect the power cord or
  2. Turn the program knob clockwise back to the start position. Press the Cancel and center button under the display until the LED’s stop flashing.

To Clear The Last Stored Error Codes

  • Press the Cancel button to enter standby mode and enable diagnostic entry.
  • Within 10 seconds after pressing Cancel, press any button (except the Cancel button) to wake up the control.
  • Within 5 seconds of wake up, turn the selector knob to the far left cycle and press and hold the Cancel and center

button under the display simultaneously for 3 seconds to enter the diagnostic mode.

  • Turn the program knob clockwise 9 turns (clicks) from the start position. The control will signal the last 5 error codes with E00 meaning no error experienced.
  • Press and hold the center key under the display and Cancel buttons simultaneously for 3 seconds. The code(s) will be cleared.
  • Exit diagnostic mode to return to normal operations.

Factory Reset

On 1 1/4” x 2” display models, wake machine, push the Spin Speed and Soil Selection keys simultaneously and hold until you hear a beep. This is no more than 10 seconds.

Electrolux Diagnostic Mode

    • Press the Cancel button to enter standby mode and enable diagnostic entry.
    • Within 10 seconds after pressing Cancel, press any button to wake up the control.
    • Within 5 seconds of wake up, turn the selector knob to the far left cycle and press and hold Cancel and far left

button under the display simultaneously for 3 seconds to enter the diagnostic mode.

    1. Upon entering diagnostic mode, all lights should flash for 1¼”x2” display models and all lights on for the 1¼” x 4 3/4” display models.
    2. Turn the program knob (1) click clockwise from the start position. The hot water solenoid will activate and hot water should enter through the detergent compartment.
    3. Turn the program knob (2) clicks from the start position. The bleach water solenoid will activate and cold water should enter through the bleach compartment.
    4. Turn the program knob (3) clicks from the start position. The bleach and the wash water solenoids will activate and cold water should enter through the softener compartment.
    5. Turn the program knob (4) clicks from the start position. The prewash solenoid will activate and cold water should enter through the prewash compartment.
    6. Turn the program knob (5) clicks from the start position. The door lock solenoid will deactivate and the loading door can be opened. When the door is opened, the drum light should turn on.
    7. Turn the program knob (6) clicks from the start position. The door lock will activate and the washer will fill then tumble. Once tumbling has started, the boost heater will turn on.
    8. Turn the program knob (7) clicks from the start position. The drain pump will activate draining out any water in the tub and the washer will operate in high spin.
    9. Turn the program knob (8) clicks from the start position. This is a free position.
    10. Turn the program knob (9) clicks from the start position. The control will signal the last 5 error codes with E00

being no error.

    1. Turn the program knob (10) clicks from the start position. Latest software version will be shown.
    2. If applicable, turn the program knob (11) clicks from the start position. This is a free position.

Exiting Diagnostic Mode

  1. Unplug the power cord, wait 5-8 seconds, then reconnect the power cord or
  2. Turn the program knob clockwise back to the start position. Press the Cancel and far left button under the display until the LED’s stop flashing.

Electrolux Diagnostic Mode

Factory Reset

  1. On 1¼” x 2” display models, wake machine, push the Spin Speed and Soil Selection keys simultaneously and hold until you hear a beep. This is no more than 10 seconds.
  2. On 1¼” x 4 3/4” display models, scroll through the Option key until you get to the Preference Selection (pref). Once there, push the Select key then scroll through this menu until you get to the Reset Selection and push the Select key. From here, you have the selection of the type of reset you wish to perform. Make your selection and push the Select key. The machine will turn off and when woken up, the part(s) of the program you wanted reset are now set back to factory settings.

Installation Cycle

Before entering the Installation Cycle (install cycle) make sure that all articles are out of the drum (the drum is empty). 1¼” x 2” display models:

  1. Wake the washer up by pressing any button (except the Cancel button).
  2. Rotate the cycle knob to the Hand Wash cycle.
  3. Press the Start/Pause button, then the Cancel button.
  4. Wake the unit up again, immediately and simultaneously press and hold the My Favorites and Eco-Friendly buttons for 5 seconds. The display will show the install cycle with the estimated time of cycle completion.
  5. Press the Start/Pause button to begin the cycle. Installation Cycle will test for electronic issues, wiring issues, and water flow issues. At cycle completion, the display will show install pass! or prompt action during the cycle such as call service, no water or check hoses. Correct the action and repeat the cycle for proper installation. The washer will exit the install cycle and return to normal operation the next time the knob is turned.

1¼” x 4 3/4” display models:

  1. The machine will first wake up on setting up the unit to display language selection. Press next to display the install cycle. You can run it now if you choose. If you don’t want to run it immediately, you can access the install cycle through the pref menu in the options window. Press the Select key once you scroll to the pref selection. Then scroll through this menu until you get to the install cycle. Press the Select key then follow the instructions (remove all articles from the washer drum). You can also get to this cycle by performing a full reset of factory settings.

To Clear The Last Stored Error Codes

  • Press the Cancel button to enter standby mode and enable diagnostic entry.
  • Within 10 seconds after pressing Cancel, press any button to wake up the control.
  • Within 5 seconds of wake up, turn the selector knob to the far left cycle and press and hold the Cancel and the far

left button under the display simultaneously for 3 seconds to enter the diagnostic mode.

  • Turn the program knob clockwise (9) clicks from the start position. The control will signal the last 5 error codes with

E00 meaning no error experienced.

  • Press and hold the far left key under the display and Cancel buttons simultaneously for 3 seconds. The code(s) will be cleared.
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